E-Governmental Value Chain Models

This paper considers electronic governmental activities f rom a business perspective resulting in a so-called governmental value chain model. This model aims to support practitioners f o r better understanding and realisation of joint organisational and information system innovations in the public sector. It consists of a legislative, administrative and juridical function embracing three fields of legislative governance, administrative (resource) management and governmental service delivety management. Each field is structured after a strategicconstitutional, tactical-intermediation and operationalretail level. This model is an effort to transfer business concepts to Electronic Government in the public sector. Basically, governmental activities will be considered as a value chain linking the “trading ” partners like citizens, administrative agencies and constitutional institutions.